When working with my clients, many of them are surprised to learn about all of the factors that go into the art of selling fragrance and scented goods. This is especially true for those businesses that don't necessarily specialize in fragrance and scented goods, but offer them as part of their offerings to their customers.
You hear it all the time; There's nothing more important than customer service. And it's so true. I don't know if it's because I've spent many years in the luxury service industries or if it's because I've traveled all over the world in many types of situations, but I pay great attention to customer service - both from the provider and receiver's perspectives.